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Shipping

PROCESSING TIMES

Orders are processed Monday through to Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Any delays you will be notified via email.

Customs fees and any taxes associated with your purchase are the responsibility of the customer.

AUSTRALIAN SHIPPING

All Australian orders are express posted out. We charge a flat rate of $10 for all Australian wide orders. We use Australia Express Post, which provides you with a tracking number for your package that can be tracked online at auspost.com.au/track/track.html

All Australian orders will take up to 1-3 business days from the date your order has been shipped. If you are located within NSW/ACT this mean next day delivery for majority of customers

Shipments in regional areas outside the next business day network take 2-3 business days.

Estimated delivery times are used as a guide only, and do not take into account any possible delays.

Please note if you are placing your order with Afterpay – your order will only be dispatched once the payment has cleared.

Shipping times do not include dispatch times, during high volume periods and sales dispatch.

Free Shipping on all Australian Orders over $199. when checking out this will automatically be deducted.

INTERNATIONAL SHIPPING

We Charge a flat rate of $25 for all international orders. We use Australia Post pack and track International services that provides you with a tracking number for your package and can be tracked online at auspost.com.au/track/track.html

International shipping takes 5-15 business days from the date your order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.

Shipping times do not include dispatch times, during high volume periods and sales dispatch.

LOCAL PICK UP

We offer FREE local pick up from our store: Shop 128 Level 3 Macquarie Centre Waterloo Rd North Ryde NSW 2113

Select LOCAL PICK UP option at checkout

Orders will be ready for pick up within 24hrs, you will be notified once your order is ready to be picked up. If your order is urgent please call our store 02 9888 7852 and we will do our best to fulfil your order straightaway for pick up.

When picking up your order In Store please have your receipt with you.

Orders will be held for a maximum of 7 days only.

ADDITIONAL INFORMATION

If you experience any difficulties while entering your Shipping address during checkout, please email info@shopmarttinibylana.com.au with your full shipping address and contact phone number and we will process it for you and get back to you with a tracking number.
Marttini by Lana is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.